When organizations adopt any kind of new technology that shifts day to day practice there are change management, culture and resource considerations to keep in mind and plan for to help with the transition. MyCompass is very user friendly and focuses on direct input from the people served and their families to help shape plans in collaboration with their supports. Even with the most user friendly and intuitive interfaces, you will have a spectrum of user abilities with varying comfort levels with change and technology. Some people will dive right in and find MyCompass is very easy to figure out on their own and will need minimal support. You’ll also likely find some other users who have decided they won’t be able to use MyCompass before they even log in and try it. Resistance to this exciting new technology may come from people not understanding how the tool works, or it may come from being frustrated with having to change a practice and learn something new. Regardless of where people are starting from, the consistent feedback we have received once users have made the transition to MyCompass is that they love it and that it makes life better and easier for everyone concerned.
“I love that in a secure way I can plan in real time with families and people I support. I’m not ordinarily that good with technology, but MyCompass is just intuitive and easy to use. I like that you can easily check progress on plans, track dates and families can stay in touch and see meaningful updates in pictures and other ways about how their loved ones are doing and see what they are working on to make life better.”
— Carina Grosskopf, Team Leader - Skills Society